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In the competitive world of medical equipment procurement, the lowest price is not always the smartest choice. This truth became evident in 2019 when a French client operating a chain of six laboratories in Madagascar approached MeCanMed for a comprehensive quotation for laboratory consumables and diagnostic equipment.
Despite being offered cheaper alternatives by suppliers located in a well-known local medical equipment market, the client ultimately chose MeCanMed—and has remained a loyal customer ever since.
The client initially requested a detailed quotation for a variety of lab consumables, centrifuges, analyzers, and other specialized equipment to be distributed across his six laboratories in Madagascar. After receiving our proposal, he began comparing prices with vendors located in a prominent medical device trading center, known for its low-cost offerings.
“Your prices are a bit higher than some I’ve received from local suppliers. Why should I choose MeCanMed?”
This was a turning point—an opportunity to highlight the value beyond pricing that MeCanMed offers.
Instead of attempting to undercut the prices he received, our team took a transparent and educational approach. We explained the common pitfalls of purchasing from unregulated markets:
We provided real case examples and referenced reliable international standards like CE, ISO, and FDA certifications—proof that our products meet global requirements and are trusted by institutions across Africa, Europe, and Asia.
“You didn’t try to sell me— you helped me make a better decision.”
Despite the higher upfront cost, the client placed the order with MeCanMed. Over the following years, this decision proved to be the right one:
Most recently, in early 2024, we shipped another batch of laboratory consumables to Madagascar for the same client. The smooth logistics and consistent quality have turned what started as a hesitant first order into a trusted, ongoing relationship.
Our client’s order was large and covered both disposable laboratory supplies and durable diagnostic equipment, including:
Each piece of equipment was pre-tested before shipment and packaged with detailed user manuals and compliance documents, making the setup process straightforward once the products arrived in Madagascar.
Shipping to Madagascar—especially for a multi-location operation—presents its own challenges. Customs regulations, freight scheduling, and documentation requirements can create delays and confusion.
This holistic service reassured the client that every part of the process—from sourcing to delivery—was under control.
MeCanMed’s goal is not to be the cheapest supplier on the market, but the most dependable. We focus on:
Our brand has built a solid reputation for trustworthy medical and laboratory equipment solutions across Africa, and this French-Malagasy client is a shining example.
In his most recent correspondence, the client remarked:
“I’ve worked with many suppliers before, but MeCanMed gives me peace of mind. I know exactly what I’m getting, and your team always responds when I need help.”
This is the kind of feedback we strive for—and why MeCanMed is the preferred partner for laboratories, clinics, and hospitals throughout the African continent and beyond.
The 2019 case of the French laboratory operator in Madagascar reinforces a key message: quality, accountability, and long-term service are far more valuable than price alone.
With MeCanMed, clients don’t just buy medical equipment—they gain a reliable partner who cares about their success.