In the fast-moving world of global healthcare procurement, the foundations of long-term business relationships often extend beyond products and pricing. They are built on professionalism, empathy, and a genuine commitment to client success. One shining example of this philosophy in action is MeCanMed’s growing partnership with a hospital owner from Côte d’Ivoire (Ivory Coast).
This client, now one of our regular partners in West Africa, was first introduced to MeCanMed during the Spring Canton Fair in 2023. He was on a mission: sourcing high-quality laboratory equipment and consumables for a new diagnostic clinic in Abidjan. What started as a conversation over product catalogs quickly transformed into a deeper collaboration marked by professional service, personal warmth, and a shared commitment to quality.
The client, the director of a well-established terminal hospital in Côte d’Ivoire, approached our booth during the fair with a list of essential items for his new clinic, including:
Our team responded with immediate, clear quotations—a factor the client later praised, noting that most suppliers he contacted delayed or sent incomplete responses. At MeCanMed, we understand that timeliness and transparency are crucial in the medical equipment industry, especially when hospitals are on tight construction or opening schedules.
Understanding that the client was in China for a short time, we extended an invitation for him to visit our headquarters. He accepted. During his visit, we not only showcased our product showroom, packaging procedures, and testing protocols, but also took the time to host a traditional Chinese lunch in his honor.
His response:
“In all my visits to China, no one has ever treated me to so many dishes. I love Chinese food—thank you!”
This gesture, though small, had a significant impact. It made the client feel valued beyond a transaction, showing him that MeCanMed is not just a supplier, but a long-term partner who respects culture, hospitality, and friendship.
After the initial meeting, the client confirmed his order, which included both laboratory equipment and bulk medical consumables. But shipping to West Africa is never without its challenges:
Some equipment needed local electrical adaptations (220V/50Hz) and French-language user interfaces. Our technical team quickly configured the machines accordingly and provided custom-labeled manuals in French.
Shipping into Côte d’Ivoire requires accurate product documentation and customs codes, especially for sensitive equipment like diagnostic analyzers. MeCanMed coordinated with a local freight agent and ensured every document was clear, compliant, and pre-approved.
As a first-time buyer, the client was cautious about large-volume transfers. To build trust, MeCanMed offered a staged payment solution, where initial partial payments were followed by photos, videos, and final balances before shipment.
In 2025, the client returned to China. This time, the welcome was even warmer.
We had grown our capabilities since 2023—our product line had expanded, our African procurement division was fully operational, and we had more case studies to share from hospitals across Nigeria, Uganda, Zambia, and Rwanda.
Upon seeing this, the client made another purchase for expanded diagnostic lab capacity—and even shared that he was recommending MeCanMed to a colleague opening a clinic in Bouaké.
In 2025, the client returned to China. This time, the welcome was even warmer.
We had grown our capabilities since 2023—our product line had expanded, our African procurement division was fully operational, and we had more case studies to share from hospitals across Nigeria, Uganda, Zambia, and Rwanda.
Upon seeing this, the client made another purchase for expanded diagnostic lab capacity—and even shared that he was recommending MeCanMed to a colleague opening a clinic in Bouaké.
June 2025: MeCanMed Visits Côte d’Ivoire
As part of MeCanMed’s growing commitment to after-sales service and regional development, we conducted a follow-up visit to West Africa in June 2025, including a stop in Côte d’Ivoire.
The client welcomed our team with open arms. During the visit, he gave us a full tour of his operational clinic and shared his procurement plan for a second location.
He noted:
“You’re not just a supplier. You help me grow.”
This emotional feedback is the true measure of our mission at MeCanMed: to empower healthcare providers in every corner of the world through quality, service, and partnership.
✅ One-stop procurement of lab equipment and medical consumables
✅ Fast, accurate, multi-language quotations
✅ Warm, in-person customer reception
✅ Customization support and French documentation
✅ Reliable delivery and clear shipping process
✅ Ongoing consultation and project planning
As a trusted medical equipment supplier serving Africa, MeCanMed has built its reputation on:
Whether you’re building a lab in Madagascar or opening a clinic in Côte d’Ivoire, MeCanMed delivers not only the tools you need—but also the partnership you can count on.