In today’s globalized healthcare landscape, success doesn’t just come from selling high-quality medical devices—it comes from building trust, offering continuous support, and solving real-world problems across borders. At MeCanMed, we embody this mission every day. One particularly compelling example of this is our long-standing partnership with a respected hospital client in Tanzania, a collaboration that began in 2020 and continues to grow stronger each year.
From the initial online inquiry to repeat high-value orders and post-sales support, this case perfectly illustrates why MeCanMed is a trusted medical equipment supplier in Africa and beyond.
In 2020, amid the height of the COVID-19 pandemic, we were contacted by a hospital administrator from Tanzania through our online inquiry platform. He was looking to source several types of hospital equipment, including:
Despite the challenges of international logistics and remote communication during a pandemic, MeCanMed responded swiftly with detailed quotations, product specifications, and delivery timelines. What stood out to the client was our transparency and professionalism, qualities that stood in sharp contrast to other suppliers who were slow or vague in their responses.
One of the primary hurdles in international medical equipment procurement—especially for first-time importers—is navigating the customs process.
In this case, our Tanzanian client faced challenges registering their hospital and documentation with the local Medical Device Regulatory Authority and customs clearance offices. MeCanMed stepped in to provide step-by-step guidance, assisting the client with:
✅ Preparing proforma invoices with accurate HS codes
✅ Providing product certification, including CE and ISO documents
✅ Submitting technical dossiers required for import licensing
✅ Verifying compliance labels and equipment voltage/frequency standards (220V/50Hz)
Thanks to this close coordination, the first shipment cleared customs smoothly and arrived at the hospital within the expected lead time. The successful import laid the foundation for a trusted partnership.
Following the successful installation of the first batch of equipment, the hospital was so impressed with MeCanMed’s product quality and timely delivery that they placed a second large order, each transaction exceeding USD $10,000.
The second order included more advanced diagnostic equipment and surgical tools, showing the client’s increasing reliance on MeCanMed as a one-stop solution for hospital procurement.
During our on-site visit to Tanzania in 2023, our team was given a tour of the hospital’s facilities. It was during this visit that the hospital staff mentioned an issue with an ECG treadmill. While the machine had worked perfectly upon installation, it had recently been producing inconsistent readings.
MeCanMed immediately organized a remote technical consultation, where our biomedical engineer worked closely with the hospital’s in-house technician via video call to:
The issue was resolved within 48 hours, to the hospital’s great relief. Not only was the equipment restored to full functionality, but the hospital administrator praised our efficient and patient-centered service, remarking:
“MeCanMed doesn’t just sell you machines—they stay with you after the sale.”
Due to space limitations, the ECG treadmill was later transferred to a larger referral hospital within the region. When the team at the second hospital saw how well the machine performed—and learned about our service—they were equally impressed.
In fact, their head of cardiology filmed a testimonial video in appreciation, stating that MeCanMed equipment had exceeded expectations in performance and durability.
This spontaneous endorsement further strengthened our credibility not just with the original client, but within the broader Tanzanian medical community.
In 2024, our Tanzanian client—now a long-time partner—returned to China to visit MeCanMed. The meeting was more than a business transaction; it was a reunion. During this visit, the client placed another order for new equipment including:
1.Anesthesia machines
2.Infusion pumps
3.Defibrillators
4.Emergency trolleys
The visit also included a tour of our updated production and quality control facilities, which reinforced his confidence in our continued growth and capabilities.
Our collaboration with this Tanzanian hospital showcases MeCanMed’s strengths:
This case represents more than a transaction—it’s a story of mutual trust, professionalism, and shared growth. Hospitals in Tanzania, Kenya, Uganda, Rwanda, and beyond continue to choose MeCanMed because we don’t just sell equipment—we provide integrated medical procurement solutions backed by unwavering support.
If you’re a hospital administrator, healthcare investor, or project coordinator in East Africa, MeCanMed is ready to be your reliable partner, every step of the way.